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Japanese Bilingual Customer Relations Executive – Chennai
WellBe Medic India Pvt. Ltd.

Level	C3
Location	Chennai, India
Experience	0 - 3 Years
Salary	As per the Industry norms
Role	Japanese Interpretation / Customer Relations
Employment Type	Full Time
Graduation	UG
Degree	Any Degree
Specialization	Any Specialization
Key Skills	Japanese Language Proficiency (JLPT N3 or Above), Spoken Japanese, Japanese–English Interpretation, Written Communication, Customer Relations, Client Handling, Medical Interpretation, Interpersonal Skills, Coordination Skills, Email Communication, Telepho
Category	Japanese Interpretation / Customer Relations
Industry	Health Care
Description	Build Your Career Using Japanese Every Day! WellBe is looking for an outgoing and responsible Japanese Bilingual Customer Relations Executive to join its Chennai team. This is an excellent opportunity for candidates who enjoy meeting people and want to use Japanese in a professional environment. The role offers regular interaction with native Japanese clients while helping candidates strengthen their spoken and written Japanese, interpersonal communication, interpretation and crisis-management skills. About WellBe WellBe is a comprehensive risk-management company providing healthcare support and 24×7×365 emergency assistance to Japanese expatriates worldwide. Its global network covers several Asian countries, Mexico and the United States. More than 16,000 Japanese companies have trusted WellBe with the healthcare requirements of their employees working outside Japan, and over 75,000 Japanese expatriates are enrolled in its membership programme. Role Overview The selected candidate will work as a medical interpreter and healthcare facilitator, supporting Japanese expatriates with hospital visits, medical appointments, documentation and communication. You will work alongside bilingual Japanese professionals and native Japanese team members in an environment where Japanese is regularly used for workplace communication. Key Responsibilities Accompany Japanese patients to hospitals and assist them with interpretation and hospital procedures. Support communication between Japanese patients, doctors and hospital staff. Help Japanese clients schedule appointments with doctors through telephone calls. Enter patient information in English and Japanese for insurance-processing purposes. Draft, reply to and manage emails in Japanese with members and branch-office staff. Provide assistance during medical emergencies and other client-support requirements. Eligibility and Skills Japanese proficiency equivalent to JLPT N3 or above, or a bachelor’s degree in Japanese. Strong spoken Japanese is essential, as the role primarily involves medical interpretation. Good written communication skills in Japanese and English. Confident, outgoing and comfortable interacting with new people. Strong interpersonal, coordination and client-handling skills. Willingness to attend hospitals and work on rotational or emergency-support duties. Previous professional experience using Japanese is preferred but not mandatory. Training will be provided in medical terminology, interpretation techniques and client management. Working Hours Regular office hours: Monday to Friday – 9:00 AM to 5:00 PM Since WellBe provides healthcare assistance throughout the year, employees will work on a rotational duty schedule. Candidates may be required to provide after-office-hours assistance approximately seven to eight days per month, depending on medical emergencies. Weekend duties may include a maximum of two Saturdays and one Sunday per month on an on-call basis. The actual duration of weekend duty will depend on client requirements. Hourly overtime and actual transportation expenses will be provided for client-assistance work performed outside regular office hours. An office vehicle will normally be provided for hospital visits. Taxi expenses will be reimbursed when the office vehicle is unavailable. Salary and Benefits Salary will be competitive and determined based on the candidate’s Japanese proficiency, relevant experience and overall suitability for the role. Benefits include: Provident Fund Conveyance allowance Health insurance for the employee and family Annual health check-up Overtime compensation Reimbursement of transportation expenses Quarterly employee engagement events Apply Now Candidates interested in building a Japanese bilingual career in healthcare assistance and customer relations are encouraged to apply with their updated resume. Email Sub: Japanese Bilingual Customer Relations Executive - HW0826 Contact Person: Sumit Bhola Email: sumit-kumar@wellbemedic.com Phone: +91 99101 49059 Note: This vacancy is open to female candidates only, as specified by the recruiting company. The role requires rotational duties and occasional assistance outside regular working hours.